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Project Transfer Guide

Matterport 16K Panorama Conversion Service

INTRO / PURPOSE

This page explains how to transfer your Matterport project so processing can begin.

Please complete the steps below after placing your order.
If anything is unclear, contact us before transferring the project.

STEP 1 – PREPARE YOUR PROJECT

Before transferring the project, please review the following:

  1. Open your Matterport Cloud account

  2. Locate the project you ordered processing for

  3. Ensure you have the right to submit this project for processing

  4. Confirm that the project uses supported capture devices only (Matterport Pro1/Pro2/Pro3, Leica BLK360)

     

STEP 2 – CREATE A PROJECT COPY

Do not transfer ownership of your original project.

  1. Open the project menu (3 dots next to project name)

  2. Klick <<Create Copy>> to create a project copy

3. Confirm Popup

4. Copy of project is created

STEP 3 – TRANSFER THE PROJECT COPY

Please transfer this copy of your Matterport project to our processing account.

Do not transfer ownership of your original project.

  1. Optional: select scans and insert scan numbers as project description
  2. Transfer the copy to the data processing account [email protected] (details below)
  3. You will receive a message from Matterport when the project transfer was accepted

WHAT HAPPENS AFTER TRANSFER

Once the project copy has been transferred:

  1. Device compatibility is verified

  2. Processing starts based on your selected product and project size

  3. Panorama sets are generated and packaged

  4. You receive a download link by email

Processing time depends on project size and current workload.

If any issues arise before processing begins, we will contact you.

DATA HANDLING

  • Project data is used exclusively for the ordered service

  • No data is reused for other purposes

  • All project data is deleted after delivery

NEED HELP?

If you are unsure about any of the following, please contact us before transferring the project: 

  • scan selection

  • device compatibility

  • project size tier

please contact us before transferring the project.

Reply to your order confirmation email or contact us at:
[email protected]

The Matterport Panorama Extraction service is offered by AEC Services and delivered via the D3 Academy Platform.