Terms of Service
Terms of Service – Panorama Service
Last updated: 01/09/2026
These Terms of Service ("Terms") govern the purchase and use of the Panorama Service ("Service") provided by Dimension3 GmbH, Werner-Haas-Str. 2, 86153 Augsburg, Germany ("Provider").
The Service is operated and delivered via the D3 Academy Platform (d3.academy).
By completing a purchase, you confirm that you have read, understood, and agreed to these Terms.
1. Scope of Service
The Service consists of generating high-resolution panorama image sets derived from a customer-provided project.
The Service is a customized data processing service and does not constitute a software product, license, or subscription.
All deliverables are provided as downloadable image files and related data as described on the respective order page.
2. Customer Responsibilities
The customer confirms that:
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they are authorized to submit the project for processing
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they hold all necessary rights to the submitted data
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the submitted project does not violate any third-party rights
The Provider does not verify ownership or usage rights of the submitted project.
3. Project Compatibility
Not all projects are technically compatible with the Service.
The Provider reserves the right to decline or cancel processing if a project contains unsupported capture devices or technical limitations that prevent proper processing.
In such cases, the customer will be informed before processing begins.
4. Scan Selection
The customer may specify which scans from a project are included in processing.
Only the selected scans count toward the purchased pricing tier.
If no scan selection is provided, all scans contained in the transferred project copy will be processed up to the purchased scan limit.
5. Processing and Delivery
Processing begins only after the project has been successfully transferred and technical compatibility has been verified.
Delivery timelines depend on project size, selected resolution, and current workload.
Any stated turnaround times are estimates and non-binding.
6. No Right of Withdrawal / Refund Policy
Due to the nature of the Service as a customized digital service, there is no right of withdrawal once processing has begun.
Refunds are excluded after the start of processing.
If processing has not yet started, the Provider may, at its sole discretion, agree to a cancellation.
7. Limitation of Liability
The Provider is not liable for:
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indirect or consequential damages
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loss of profit, revenue, or data
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limitations, changes, or restrictions imposed by third-party platforms
The Provider does not guarantee that the delivered results are suitable for any specific third-party platform, software, or workflow.
8. Data Handling
Project data is used exclusively for generating the ordered deliverables.
All project data is deleted after completion of the Service unless legal retention obligations apply.
Further information is provided in the Privacy Policy.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules.
Place of jurisdiction is Augsburg, Germany.
10. Contact
Dimension3 GmbH Werner-Haas-Str. 2 86153 Augsburg Germany
Email: [email protected]
